A: We are a BROKER. This means that we have a network of Licensed and Insured Motor Carriers from which we will recommend the most appropriate one to service your move based off your requested services. -Five Star will act as an advocate and adviser throughout the process to ensure a smooth relocation.
A: Like snowflakes, fingerprints or even wedding arrangements, no two house moves are alike! There are simply far too many variables in the equation to just throw you a round figure based on the size of your home. You may live in a three bedroom house but you may only have half the amount of items than the previous customer moving from a similar property. All we ask for is about 10-15 minutes of your time to discuss which of your worldly possessions you wish to entrust to us. If you have any fragile items that require special care it's worth taking the time to let us know in advance. Alternatively you can build your own inventory using our special interactive system if you're not available to take our call as soon as you wish. Your Relocation Specialist will provide you with the ability to do this. Take caution in accepting instant online quotes from moving companies without first providing an inventory as the opportunity for miscommunication and last-minute extra charges will multiply exponentially!
A: We can! We can build an estimate based on the weight OR the volume of your load. If you are in the military, or your employer requests weight tickets we can recommend a carrier who can accommodate. Our system estimates 1 cubic foot equivalent to 7 pounds for shipment, so either way the pricing is roughly the same. We typically base estimate on Cubic Footage, but your Five Star representative will guide you to the most appropriate estimate type based off your itemized inventory, and specified needs.
A: Fixed dimensions of items do not fluctuate as easily as weight. For example a Queen Size bed frame will usually always have the measurements of every other Queen Sized bed. However the weight of the frame differs tremendously depending on the materials used. This can result in another company charging you a needlessly excessive amount for an item. It can also be advantageous if you have particularly heavy furniture, where you will pay for the loading space rather than the intense weight of the load.
A: There are two ways; our software contains a thorough list of household items with pre-programmed cubic feet for each item, working on the basis that a certain item rarely exceeds the cubic feet assigned to it by the system (see the Queen Bed analogy from the previous question). A more accurate way is for the customer to provide us with measurements of their items a far less troubling task than you might think! All we require is the height, width and length of any furniture items that are too large to fit inside a box. With specific measurements for all of your goods, the opportunity for ambiguity and confusion in your estimate is greatly reduced.
A: Payment works in three stages: 1. In order to reserve the move and recommend a moving company for your relocation needs, we require a deposit. This payment is deducted from your total cost and is completely refundable up to 56 hours prior to your first available pickup date. Payment can be made over the phone using a Virtual Check, or Images of a hand written check including all 4 corners of the front and rear of the check. (Credit and debit cards are accepted upon approval) 2. On the day of pickup 50% of your remaining balance is due. This balance can be paid with cash, cashier's check, or postal money order ( cards or personal checks may be used with prior approval and should be discussed at the time of reservation). 3. The final balance is due at the time of delivery. Method of payment must be in CASH or U.S. POSTAL MONEY ORDER ONLY. However, if you need to pay the final balance by credit/debit card, please let us know ahead of time in order to meet your needs.
A: Our estimates include a binding rate per cf/lbs, fuel surcharges, moving pads, blankets and packing tape to protect goods while in transit, and finally the loading and unloading of your goods from house to house.
A: Not to worry. Nobody EVER has an exact count of the amount of boxes they plan on moving! We'll be in contact with you after you make the reservation, and we have a Quality Assurance process to adjust the estimate again up to 3 days prior to your move date so that we can ensure accurate space and labor allocations for your move.
A: Our basic estimates do not include the packing of your items, nor the boxes themselves. We would expect all boxes to be packed and sealed by the arrival time of the crew. We can supply these services to you at an additional cost.
A: All carrier's recommend that ALL fragile items and units with substantial amounts of glass, such as table glass tops, as well as artwork, televisions, stone, marble and granite items must be properly wrapped and protected by you before the movers can load them onto the truck, otherwise we would have to package said items which comes at various different charges. Just like the boxes, we can offer these services to you at an additional cost.
A: Any standard furniture that you have which can be disassembled bed frames, tables, bookshelves, desks etc the movers will gladly take care of! Disassembling and re-assembling your basic standard furniture is all part of your estimate. -Note: Some high liability items such as Baby cribs. Swing sets, Trampolines etc. are barred from reassembly by the movers due to the potential risk.
A moving company MUST provide you a MINIMUM Limited Liability also known as Valuation of $0.60 per lb. per article (which is standard and included in your movers contract). As a brokerage we do not have the option to offer insurance, however we recommend reaching out to our customer service staff if you'd like to purchase additional insurance through any of the parties below. There are several other options which you can choose from to insure your goods: 1. Renters insurance 2. Home owners insurance 3. MovingInsurance.com (888-893-8835) or any other third party insurance company. 4. Baker International - https://www.bakerintl.com/

Five Star Moving located in Harrison; one of the major cities of New York. We are a one-stop solution to all your moving problems.

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