TERMS OF PAYMENTS: Upon booking a deposit/binding estimate fee is required to be paid in the form of virtual check, personal check or credit card (Visa, Mastercard, Discover). The remaining balance, which will be paid by the customer to the carrier in person in two payments. Prior to pickup up to 70% of the balance is due in the form of cash, cashier’s check, post office money order or personal check (personal check only accepted if distance to destination is over 800 miles) made out to the Foreman or Driver on the day of Pickup. At delivery the balance is due prior to unloading in the form of Cash or Post Office Money Order only made out to the Foreman or Driver. The carrier reserves the right to collect up to 70% of balance due prior to the goods leaving the origin state. Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading – Subject to the 110% law, if applicable. All charges are based on carrier’s full tariff rates. If payment is not made then the carrier may place the goods in storage until payment is made; in such case the customer will be responsible for all storage and re-delivery fees. 

CANCELLATION OF SERVICES: Should you elect to cancel your move with Five Star Moving Company written notification must be sent to [email protected] written notification must be received no later than 48 hours after signing the Five Star Moving Company agreement. Cancellation requests received within 48 hours of signing the agreement with Five Star Moving Company will receive a full refund, minus 10% due to incurred merchant fees. Cancellation requests received after the 48 hour grace period are non-refundable, however; the deposit may be applied to a future move with Five Star Moving Company within 24 Months (2 Years) from the date of the original signed agreement. If your first available pickup date is within seven (7) business days of electronically signing the Five Star Moving Company agreement, your deposit is non-refundable.